1 ee Privacy Policy – Your Data, Protected

1 About This Policy

1 ee ("we", "us", "our") operates an online gaming and entertainment platform for Pakistani players. When you use the platform — whether through a browser at 1ee.im or through the 1 ee Android app — we collect and process certain personal information to run your account, process payments in PKR, and keep the platform secure.

This Privacy Policy explains exactly what we collect, what we do with it, who we share it with, how long we keep it, and what you can do if you want to access or change it. We have written it in plain language because we think players deserve to understand what is happening with their information without needing to read through pages of legal language.

This policy works together with our Terms and Conditions. If there is ever a conflict between the two documents on a privacy matter, this Privacy Policy takes precedence on data-related questions.

2 Information We Collect

The information we collect falls into a few clear categories depending on how you interact with the platform.

Registration information — When you create a 1 ee account, we collect your name, date of birth, email address, phone number, and the username and password you choose. This information is needed to set up your account and verify that you meet the minimum age requirement of 18 years.

Identity verification information — At various points — particularly when you request a withdrawal above a certain amount or if our security systems flag an account for review — we may ask you to provide a copy of a government-issued ID (such as a CNIC) and/or proof of address. This is a standard security and verification practice.

Transaction data — Every deposit and withdrawal on your account generates a transaction record. We keep these records, including the amount in PKR, the method used (JazzCash, Easypaisa, Raast, bank transfer, or card), the date and time, and the reference number provided by the payment processor.

Platform usage data — We collect information about how you use the platform: which games you play, how long your sessions last, which device and browser you use, your IP address, and general location data (country/city level). This helps us understand how the platform is being used and identify technical issues.

Support communications — If you contact our support team by email or through the platform chat, we keep a record of the conversation. This helps us resolve disputes, follow up on issues, and improve support quality over time.

3 How We Use Your Data

The table below summarises the main reasons we use your personal data and the basis on which we do so.

We do not use your personal data for automated individual decision-making that produces legal or significant effects on you without human review. If a decision about your account is made based on data analysis (such as a fraud flag), a member of the 1 ee team will review the situation before any action is taken.

4 Payment Data and PKR Transactions

When you deposit or withdraw funds on 1 ee, your transaction is processed through one of the supported PKR payment methods: JazzCash, Easypaisa, Raast, bank transfer, or card. The actual processing of these transactions is handled by the relevant payment provider, and their own privacy policies apply to the data they handle on their end.

On the 1 ee side, we store the following transaction data:

• The amount in PKR deposited or withdrawn
• The payment method used (e.g., JazzCash, Easypaisa)
• The date, time, and platform-side reference number of the transaction
• The status of the transaction (pending, completed, reversed)

We do not store full card numbers, CVV codes, or mobile wallet PINs on our servers. Card payment data is tokenised by the payment processor before it reaches our systems.

5 Cookies and Tracking

The 1 ee platform uses cookies and similar technologies to keep the platform functional, secure, and easy to use. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to work at all — keeping you logged in during your session, maintaining your language preferences, and enabling secure navigation between pages. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences such as which game categories you viewed last, display settings, and notification choices.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where sessions typically start and end, and how long players spend in different areas. This data is aggregated and does not identify you individually.
• Security cookies: Used to detect unusual login patterns, flag suspicious activity, and help protect your account from unauthorised access.

You can manage cookie settings through your browser. Most modern browsers allow you to block or delete cookies. Keep in mind that disabling essential cookies may prevent the platform from working correctly — in particular, you may not be able to stay logged in or complete a deposit if session cookies are blocked.

6 Data Sharing

We do not sell your personal data to anyone. We do not share it with advertisers, data brokers, or marketing platforms. The only circumstances in which your data is shared with a third party are:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors receive only the information needed to complete your specific transaction in PKR. They do not receive your full account history or gaming data.
• Identity verification providers: If identity verification is required, we may use a third-party verification service. That provider receives only the document and information needed for the specific check.
• Platform infrastructure providers: Companies that provide hosting, cloud storage, or technical infrastructure for the 1 ee platform may process data as part of their service. These providers are contractually obligated to handle data only on our instructions and not for any other purpose.
• Legal obligations: If we receive a lawful request from a competent authority requiring us to disclose specific account or transaction data, we will comply to the extent required by law. Where permitted, we will attempt to notify the affected player before disclosing.

In all sharing arrangements, we aim to minimise what is shared to only what is strictly necessary for the specific purpose. We do not provide third parties with broad access to our player database.

7 Data Retention

We retain your personal data for as long as your account is active and for a period after account closure to meet our record-keeping obligations. The general retention periods we apply are:

• Account and registration data: Retained for the lifetime of your account and for a minimum of 5 years after account closure.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction to support financial record-keeping and dispute resolution.
• Identity verification documents: Retained for the minimum period required by our obligations. Copies of ID documents are deleted as soon as they are no longer required for their original purpose.
• Support communications: Retained for up to 3 years from the date of the last communication in a support thread.
• Analytics and usage data: Retained in anonymised, aggregated form with no fixed deletion date. This data cannot be linked back to an individual player once anonymised.

When data is no longer needed and the retention period has passed, it is securely deleted or permanently anonymised so that it can no longer be linked to your identity.

8 Data Security

Protecting your personal and financial data is something we take seriously. The measures in place at 1 ee include:

• Encryption in transit: All data exchanged between your device and the 1 ee platform is transmitted over HTTPS using TLS encryption. This protects your login credentials, account details, and payment information from being intercepted.
• Encryption at rest: Sensitive data stored on 1 ee servers — including passwords (stored as hashed values, never in plain text) and payment reference data — is encrypted at rest.
• Access controls: Access to player data is restricted to authorised personnel only, on a need-to-know basis. Internal access to sensitive data is logged and auditable.
• Account security features: Players are encouraged to use a strong, unique password for their 1 ee account and to log out when using shared devices. If you notice any unusual activity on your account, contact support immediately.

9 Your Rights Over Your Data

You have meaningful rights over the personal information 1 ee holds about you. These rights are summarised below. To exercise any of them, contact our support team with your account details and the specific request.

We will respond to data requests within 30 days of receiving them. In complex cases we may extend this by up to an additional 30 days, in which case we will notify you of the delay. All data rights requests are handled free of charge unless they are manifestly unfounded or excessive.

10 Children's Privacy

The 1 ee platform is strictly for users who are 18 years of age or older. We do not knowingly collect or process personal information from anyone under the age of 18.

If we become aware that personal data has been collected from a minor — through a false age declaration during registration or by any other means — we will suspend the account immediately, delete the associated personal data as quickly as reasonably possible, and reverse any transactions processed on the account where this is technically feasible.

If you are a parent or guardian and you believe that a person under 18 in your care has created an account on 1 ee, please contact support immediately so we can take appropriate action.

11 Third-Party Links

The 1 ee platform may from time to time display references to third-party services such as payment providers. Where links to external platforms appear — for example to the JazzCash or Easypaisa platforms for completing a transaction — please be aware that those external platforms have their own privacy policies that are entirely separate from this one.

1 ee is not responsible for the privacy practices of any third-party website or service. We recommend reading the privacy policy of any external platform before providing them with personal information. Our responsibility for your data ends at the boundary of the 1 ee platform.

12 Updates to This Policy

We review this Privacy Policy periodically and update it when our practices change, when we add new features or payment methods, or when we need to reflect changes in applicable requirements. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.

For significant changes — particularly those that expand what data we collect or change how we share it — we will take reasonable steps to notify you directly, either through a notification on the platform or by email to the address registered on your account. For minor clarifications or administrative updates, the change will simply be reflected in the updated policy text.

Your continued use of the 1 ee platform after a policy update is published constitutes acceptance of the revised Privacy Policy. If you disagree with any change, please stop using the platform and contact support to close your account and request deletion of your data where applicable.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how your information is being handled, please get in touch with the 1 ee support team:

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can locate your account quickly and handle it efficiently.

This Privacy Policy was last reviewed and updated in January 2026 and supersedes all previous versions.